@font-face {
  font-family: 'Montserrat';
  src: url('/static/fonts/montserrat.woff2') format('woff2');
  font-weight: 100 900;
  font-display: swap;
}

:root {
  --azul: #0669f9;
  --azul-esc: #0452c4;
  --ciano: #19c3f0;
  --violeta: #7c3aed;
  --marinho: #04122b;
  --noite: #020814;
  --marca: linear-gradient(120deg, #0669f9 0%, #19c3f0 100%);
  --marca-escura: linear-gradient(160deg, #020814 0%, #04122b 45%, #0a3a8c 100%);

  --fundo: #eef3fa;
  --painel: #ffffff;
  --painel-2: #f6f9fd;
  --linha: #e3e9f2;
  --texto: #0b1426;
  --suave: #66758c;
  --bolha-cli: #ffffff;
  --bolha-bot: #f1ecff;
  --bolha-auto: #eef1f6;
  --chat-fundo: #e9f0fa;
  --onda: rgba(6, 105, 249, .07);
  --ok: #10b981;
  --alerta: #f59e0b;
  --perigo: #ef4444;
  --sombra: 0 10px 30px rgba(4, 18, 43, .12);
  --sombra-leve: 0 1px 2px rgba(4, 18, 43, .08), 0 2px 8px rgba(4, 18, 43, .05);
  --raio: 14px;
  color-scheme: light;
}
@media (prefers-color-scheme: dark) {
  :root {
    --fundo: #050b17;
    --painel: #0b1424;
    --painel-2: #0e1a2e;
    --linha: #1a2740;
    --texto: #e6eefb;
    --suave: #8797b2;
    --bolha-cli: #142038;
    --bolha-bot: #221a3d;
    --bolha-auto: #131c2e;
    --chat-fundo: #060d1b;
    --onda: rgba(25, 195, 240, .05);
    --sombra: 0 10px 30px rgba(0, 0, 0, .55);
    --sombra-leve: 0 1px 2px rgba(0, 0, 0, .4);
    color-scheme: dark;
  }
}

* { box-sizing: border-box; }
html, body { height: 100%; margin: 0; }
body {
  font: 14px/1.5 'Montserrat', system-ui, -apple-system, 'Segoe UI', Roboto, Arial, sans-serif;
  background: var(--fundo); color: var(--texto); -webkit-font-smoothing: antialiased;
}
button, input, select, textarea { font: inherit; color: inherit; }
[hidden] { display: none !important; }
svg { width: 20px; height: 20px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
::-webkit-scrollbar { width: 8px; height: 8px; }
::-webkit-scrollbar-thumb { background: rgba(102, 117, 140, .35); border-radius: 8px; }
::-webkit-scrollbar-track { background: transparent; }

/* ---------- botoes e campos */
.btn {
  border: 1px solid var(--linha); background: var(--painel); border-radius: 10px; padding: 7px 13px;
  cursor: pointer; white-space: nowrap; font-weight: 600; font-size: 13px; transition: .15s;
}
.btn:hover { border-color: var(--azul); color: var(--azul); }
.btn.primario { background: var(--marca); border-color: transparent; color: #fff; box-shadow: 0 4px 14px rgba(6, 105, 249, .3); }
.btn.primario:hover { filter: brightness(1.07); color: #fff; }
.btn.grande { padding: 11px; font-size: 15px; border-radius: 12px; }
.btn.perigo { color: var(--perigo); }
.btn.mini { padding: 4px 10px; font-size: 12px; border-radius: 8px; }
.btn:disabled { opacity: .55; cursor: default; }
.icone {
  border: 0; background: transparent; cursor: pointer; width: 38px; height: 38px; display: inline-grid; place-items: center;
  border-radius: 12px; flex: none; color: var(--suave); font-size: 16px; transition: .15s;
}
.icone:hover { background: rgba(6, 105, 249, .1); color: var(--azul); }
label { display: grid; gap: 5px; font-weight: 600; font-size: 13px; }
input, select, textarea {
  border: 1px solid var(--linha); background: var(--painel); border-radius: 10px; padding: 9px 12px; outline: none; transition: .15s;
}
label input, label textarea, label select { font-weight: 500; }
input:focus, select:focus, textarea:focus { border-color: var(--azul); box-shadow: 0 0 0 3px rgba(6, 105, 249, .15); }
.erro { color: var(--perigo); margin: 0; font-weight: 600; }

/* ---------- login */
.login {
  min-height: 100%; display: grid; place-items: center; padding: 16px; position: relative; overflow: hidden;
  background: var(--marca-escura);
}
.ondas i {
  position: absolute; left: -10%; width: 120%; height: 260px; border-radius: 45%; opacity: .25;
  background: var(--marca); filter: blur(2px); animation: onda 14s ease-in-out infinite alternate;
}
.ondas i:nth-child(1) { bottom: -170px; }
.ondas i:nth-child(2) { bottom: -200px; opacity: .15; animation-duration: 18s; animation-direction: alternate-reverse; }
.ondas i:nth-child(3) { top: -210px; opacity: .12; animation-duration: 22s; }
@keyframes onda { from { transform: translateX(-4%) rotate(-2deg); } to { transform: translateX(4%) rotate(2deg); } }
.login-card {
  position: relative; width: min(390px, 100%); border-radius: 22px; padding: 30px 28px; display: grid; gap: 14px;
  background: rgba(255, 255, 255, .06); border: 1px solid rgba(255, 255, 255, .14); color: #fff;
  backdrop-filter: blur(18px); -webkit-backdrop-filter: blur(18px); box-shadow: 0 30px 60px rgba(0, 0, 0, .45);
}
.login-card input { background: rgba(255, 255, 255, .08); border-color: rgba(255, 255, 255, .18); color: #fff; }
.login-card input:focus { border-color: var(--ciano); box-shadow: 0 0 0 3px rgba(25, 195, 240, .25); }
.login-card .erro { color: #fca5a5; }
.login-logo { width: 190px; justify-self: center; margin-bottom: -4px; }
.login-titulo { text-align: center; margin-bottom: 4px; }
.login-titulo b { display: block; font-size: 17px; }
.login-titulo small { color: #a9c3ea; }

/* ---------- layout: cada coluna rola sozinha, a pagina nao rola */
.app {
  display: grid; grid-template-columns: 380px minmax(0, 1fr) auto; grid-template-rows: minmax(0, 1fr);
  height: 100vh; height: 100dvh; overflow: hidden;
}
.col-lista, .col-chat, .col-info { min-height: 0; }
.col-lista { display: flex; flex-direction: column; background: var(--painel); border-right: 1px solid var(--linha); min-width: 0; }
.col-chat { display: flex; min-width: 0; position: relative; background: var(--chat-fundo); }
.col-info { width: 350px; background: var(--painel-2); border-left: 1px solid var(--linha); display: flex; flex-direction: column; min-width: 0; }

/* ---------- topo da lista */
.topo {
  background: var(--marca-escura); color: #fff; padding: 12px 14px 14px; position: relative; overflow: hidden; flex: none;
}
.topo::after {
  content: ''; position: absolute; right: -60px; top: -80px; width: 220px; height: 220px; border-radius: 50%;
  background: radial-gradient(circle, rgba(25, 195, 240, .35), transparent 65%); pointer-events: none;
}
.topo-linha { display: flex; align-items: center; gap: 8px; position: relative; z-index: 1; }
.topo-logo { height: 34px; }
.topo-tag {
  font-size: 10.5px; font-weight: 800; letter-spacing: 2px; padding: 2px 8px; border-radius: 999px;
  background: rgba(25, 195, 240, .18); color: #8fe3ff; border: 1px solid rgba(25, 195, 240, .35);
}
.menu { position: relative; margin-left: auto; }
.eu { border: 0; background: none; padding: 0; cursor: pointer; border-radius: 50%; }
.eu .avatar { width: 36px; height: 36px; font-size: 13px; box-shadow: 0 0 0 2px rgba(255, 255, 255, .35); }
.menu-pop {
  position: absolute; right: 0; top: 44px; z-index: 40; background: var(--painel); color: var(--texto);
  border: 1px solid var(--linha); border-radius: 14px; box-shadow: var(--sombra); min-width: 220px; padding: 6px; display: grid;
  animation: surgir .15s ease-out;
}
.menu-pop button { border: 0; background: none; text-align: left; padding: 9px 10px; border-radius: 9px; cursor: pointer; font-weight: 600; }
.menu-pop button:hover { background: rgba(6, 105, 249, .08); }
.menu-quem { padding: 8px 10px 10px; color: var(--suave); font-size: 12px; border-bottom: 1px solid var(--linha); margin-bottom: 4px; }
.menu-quem b { display: block; color: var(--texto); font-size: 14px; }
.busca {
  position: relative; z-index: 1; margin-top: 12px; display: flex; align-items: center; gap: 8px; padding: 0 12px;
  background: rgba(255, 255, 255, .09); border: 1px solid rgba(255, 255, 255, .14); border-radius: 12px;
}
.busca svg { width: 17px; height: 17px; color: #9fb5d9; flex: none; }
.busca input { flex: 1; border: 0; background: transparent; color: #fff; padding: 9px 0; box-shadow: none; }
.busca input::placeholder { color: #9fb5d9; }
.busca:focus-within { border-color: var(--ciano); background: rgba(255, 255, 255, .13); }

/* ---------- filtros */
.filtros { display: flex; gap: 6px; padding: 12px 14px 6px; overflow-x: auto; scrollbar-width: none; flex: none; }
.filtros::-webkit-scrollbar { display: none; }
.filtros button {
  border: 1px solid var(--linha); background: var(--painel); border-radius: 999px; padding: 5px 11px; cursor: pointer;
  white-space: nowrap; font-size: 12.5px; font-weight: 700; color: var(--suave); display: inline-flex; gap: 6px; align-items: center;
  transition: .15s;
}
.filtros button:hover { color: var(--azul); border-color: rgba(6, 105, 249, .4); }
.filtros button.ativo { background: var(--marca); border-color: transparent; color: #fff; box-shadow: 0 4px 12px rgba(6, 105, 249, .28); }
.filtros button span {
  font-size: 11px; min-width: 18px; padding: 0 5px; border-radius: 999px; background: rgba(102, 117, 140, .14); text-align: center;
}
.filtros button.ativo span { background: rgba(255, 255, 255, .25); }
.filtros button.quente span { background: rgba(245, 158, 11, .2); color: #b45309; }
.filtros button.ativo.quente span { color: #fff; }
.filtro-status { padding: 4px 14px 10px; border-bottom: 1px solid var(--linha); flex: none; }
.filtro-status select { width: 100%; padding: 7px 10px; font-size: 12.5px; font-weight: 600; color: var(--suave); background: var(--painel-2); }

/* ---------- lista */
.lista { list-style: none; margin: 0; padding: 6px; overflow-y: auto; flex: 1; min-height: 0; }
.item {
  display: grid; grid-template-columns: 50px minmax(0, 1fr) auto; gap: 11px; padding: 10px; cursor: pointer;
  border-radius: 14px; align-items: center; position: relative; transition: background .12s;
}
.item + .item { margin-top: 2px; }
.item:hover { background: rgba(6, 105, 249, .06); }
.item.aberto { background: rgba(6, 105, 249, .11); }
.item.aberto::before {
  content: ''; position: absolute; left: 0; top: 14px; bottom: 14px; width: 3px; border-radius: 3px; background: var(--marca);
}
.item .nome { font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item.nao-lida .nome { font-weight: 800; }
.item .previa { color: var(--suave); font-size: 12.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.item .previa.esperando { color: #c26a00; font-weight: 600; }
.item.nao-lida .previa { color: var(--texto); }
.item .lado { display: grid; justify-items: end; gap: 5px; font-size: 11px; color: var(--suave); font-weight: 600; }
.item.nao-lida .lado > span:first-child { color: var(--azul); }
.item .tags { display: flex; gap: 4px; margin-top: 4px; flex-wrap: wrap; }
.badge {
  background: var(--marca); color: #fff; border-radius: 999px; min-width: 21px; height: 21px; padding: 0 6px;
  display: inline-grid; place-items: center; font-size: 11px; font-weight: 800; box-shadow: 0 3px 10px rgba(6, 105, 249, .35);
}
.lista-vazia { padding: 40px 16px; text-align: center; color: var(--suave); }
.lista-vazia b { display: block; font-size: 28px; margin-bottom: 6px; }

/* ---------- avatar */
.avatar {
  --c1: #0669f9; --c2: #19c3f0;
  width: 50px; height: 50px; border-radius: 50%; display: grid; place-items: center; font-weight: 800; color: #fff;
  background: linear-gradient(135deg, var(--c1), var(--c2)); flex: none; position: relative; font-size: 16px; letter-spacing: .5px;
}
.avatar img {
  position: absolute; inset: 0; width: 100%; height: 100%; border-radius: 50%; object-fit: cover; opacity: 0; transition: opacity .25s;
}
.avatar img.ok { opacity: 1; }
.avatar[data-bot]::after {
  content: ''; position: absolute; right: 0; bottom: 0; width: 14px; height: 14px; border-radius: 50%;
  border: 2.5px solid var(--painel); z-index: 1;
}
.avatar[data-bot='pausado']::after { background: var(--alerta); }
.avatar[data-bot='transferido']::after { background: var(--perigo); animation: pulsar 1.6s infinite; }
@keyframes pulsar { 0% { box-shadow: 0 0 0 0 rgba(239, 68, 68, .6); } 70% { box-shadow: 0 0 0 7px rgba(239, 68, 68, 0); } 100% { box-shadow: 0 0 0 0 rgba(239, 68, 68, 0); } }

/* ---------- chips */
.chip {
  display: inline-flex; align-items: center; gap: 4px; font-size: 10.5px; font-weight: 700; padding: 1px 8px; border-radius: 999px;
  background: rgba(102, 117, 140, .12); color: var(--suave); white-space: nowrap;
}
.chip::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: .8; }
.chip.sem-ponto::before { display: none; }
.chip.s-novo { background: rgba(6, 105, 249, .12); color: var(--azul); }
.chip.s-em_atendimento { background: rgba(245, 158, 11, .15); color: #c26a00; }
.chip.s-aguardando_cliente { background: rgba(124, 58, 237, .12); color: var(--violeta); }
.chip.s-cobranca { background: rgba(239, 68, 68, .12); color: #dc2626; }
.chip.s-resolvido { background: rgba(16, 185, 129, .14); color: #059669; }
.chip.etq-chip { background: rgba(25, 195, 240, .13); color: #0891b2; }

/* ---------- painel inicial (nenhuma conversa aberta) */
.col-chat::before {
  content: ''; position: absolute; inset: 0; pointer-events: none; opacity: 1;
  background:
    radial-gradient(1200px 400px at 110% -10%, rgba(25, 195, 240, .14), transparent 60%),
    radial-gradient(900px 400px at -20% 110%, rgba(6, 105, 249, .12), transparent 60%);
}
.painel-inicio { margin: auto; width: min(760px, 100%); padding: 32px 24px; position: relative; }
.saudacao h1 { margin: 0 0 4px; font-size: 28px; font-weight: 800; letter-spacing: -.5px; }
.saudacao h1 span { background: var(--marca); -webkit-background-clip: text; background-clip: text; color: transparent; }
.saudacao p { margin: 0 0 24px; color: var(--suave); }
.cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 14px; }
.card {
  border: 0; text-align: left; cursor: pointer; border-radius: 18px; padding: 18px; color: #fff; position: relative; overflow: hidden;
  box-shadow: var(--sombra); transition: transform .15s, box-shadow .15s; min-height: 128px; display: flex; flex-direction: column;
}
.card:hover { transform: translateY(-3px); box-shadow: 0 16px 36px rgba(4, 18, 43, .22); }
.card::after {
  content: ''; position: absolute; right: -30px; bottom: -40px; width: 130px; height: 130px; border-radius: 50%;
  background: rgba(255, 255, 255, .13);
}
.card .ico { font-size: 22px; }
.card b { font-size: 34px; line-height: 1.1; margin-top: auto; font-weight: 800; }
.card small { font-weight: 600; opacity: .9; }
.card.c1 { background: linear-gradient(135deg, #0669f9, #19c3f0); }
.card.c2 { background: linear-gradient(135deg, #f59e0b, #f97316); }
.card.c3 { background: linear-gradient(135deg, #7c3aed, #c026d3); }
.card.c4 { background: linear-gradient(135deg, #04122b, #0a3a8c); }

/* ---------- chat */
.chat { display: flex; flex-direction: column; flex: 1; min-width: 0; min-height: 0; position: relative; }
.chat-topo {
  display: flex; align-items: center; gap: 10px; padding: 9px 14px; flex: none; z-index: 2;
  background: color-mix(in srgb, var(--painel) 88%, transparent); backdrop-filter: blur(12px); -webkit-backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--linha);
}
.chat-topo .avatar { width: 42px; height: 42px; font-size: 14px; }
.chat-quem { flex: 1; min-width: 0; }
.chat-quem b { display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; font-size: 15px; }
.chat-quem small { color: var(--suave); font-size: 12px; display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.pilula { font-size: 12px; font-weight: 700; padding: 4px 11px; border-radius: 999px; white-space: nowrap; display: inline-flex; gap: 6px; align-items: center; }
.pilula::before { content: ''; width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
.pilula.ativo { background: rgba(16, 185, 129, .13); color: #059669; }
.pilula.pausado { background: rgba(245, 158, 11, .15); color: #c26a00; }
.pilula.transferido { background: rgba(239, 68, 68, .12); color: #dc2626; }

.mensagens {
  flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain; padding: 18px 7% 10px;
  display: flex; flex-direction: column; gap: 3px; position: relative;
  background-color: var(--chat-fundo);
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='160' height='60' viewBox='0 0 160 60'%3E%3Cpath d='M0 30 C 20 10, 60 10, 80 30 S 140 50, 160 30' fill='none' stroke='%230669f9' stroke-opacity='.07' stroke-width='2'/%3E%3C/svg%3E");
  background-size: 160px 60px;
}
.dia {
  align-self: center; font-size: 11.5px; font-weight: 700; color: var(--suave); background: var(--painel); padding: 4px 12px;
  border-radius: 999px; margin: 12px 0 8px; box-shadow: var(--sombra-leve); text-transform: capitalize;
}
.msg {
  max-width: min(72%, 580px); padding: 8px 12px 6px; border-radius: 16px; box-shadow: var(--sombra-leve);
  white-space: pre-wrap; overflow-wrap: anywhere; position: relative; animation: surgir .18s ease-out;
}
.msg + .msg.mesmo { margin-top: -1px; }
.msg .autor { font-size: 11px; font-weight: 800; margin-bottom: 2px; display: flex; gap: 5px; align-items: center; }
.msg .hora { font-size: 10.5px; text-align: right; margin-top: 2px; opacity: .65; }
.msg.cliente { align-self: flex-start; background: var(--bolha-cli); border-bottom-left-radius: 5px; }
.msg.atendente { align-self: flex-end; background: var(--marca); color: #fff; border-bottom-right-radius: 5px; box-shadow: 0 4px 14px rgba(6, 105, 249, .25); }
.msg.atendente .autor { color: #dff6ff; }
.msg.bot { align-self: flex-end; background: var(--bolha-bot); border-bottom-right-radius: 5px; }
.msg.bot .autor { color: var(--violeta); }
.msg.auto { align-self: flex-end; background: var(--bolha-auto); border: 1px dashed var(--linha); box-shadow: none; }
.msg.auto .autor { color: var(--suave); }
.msg.midia { font-style: italic; }
.mais-antigas { align-self: center; margin-bottom: 8px; }
@keyframes surgir { from { opacity: 0; transform: translateY(4px); } to { opacity: 1; transform: none; } }

.compor { padding: 10px 14px 12px; flex: none; background: transparent; position: relative; z-index: 2; }
.compor-caixa {
  display: flex; align-items: flex-end; gap: 8px; background: var(--painel); border-radius: 18px; padding: 6px 6px 6px 14px;
  box-shadow: var(--sombra); border: 1px solid var(--linha); transition: .15s;
}
.compor-caixa:focus-within { border-color: rgba(6, 105, 249, .5); box-shadow: var(--sombra), 0 0 0 3px rgba(6, 105, 249, .12); }
.compor textarea { flex: 1; resize: none; max-height: 160px; min-height: 38px; border: 0; box-shadow: none; padding: 9px 0; background: transparent; }
.enviar {
  width: 42px; height: 42px; border: 0; border-radius: 14px; background: var(--marca); color: #fff; cursor: pointer; flex: none;
  display: grid; place-items: center; box-shadow: 0 4px 14px rgba(6, 105, 249, .35); transition: .15s;
}
.enviar:hover { transform: scale(1.05); }
.enviar:disabled { opacity: .5; transform: none; }
.enviar svg { width: 19px; height: 19px; fill: currentColor; stroke: none; }
.compor .dica { display: block; color: var(--suave); font-size: 11px; margin: 6px 4px 0; }

/* ---------- ficha */
.info-topo { display: flex; justify-content: space-between; align-items: center; padding: 12px 16px; border-bottom: 1px solid var(--linha); flex: none; background: var(--painel); }
.info-corpo { overflow-y: auto; padding: 14px; min-height: 0; flex: 1; display: grid; gap: 12px; align-content: start; grid-auto-rows: max-content; }
.perfil {
  border-radius: 18px; padding: 20px 16px 16px; text-align: center; color: #fff; background: var(--marca-escura); position: relative; overflow: hidden;
}
.perfil::after {
  content: ''; position: absolute; left: -40px; top: -60px; width: 200px; height: 200px; border-radius: 50%;
  background: radial-gradient(circle, rgba(25, 195, 240, .3), transparent 65%);
}
.perfil .avatar { width: 84px; height: 84px; font-size: 26px; margin: 0 auto 10px; box-shadow: 0 0 0 4px rgba(255, 255, 255, .15); z-index: 1; }
.perfil .avatar::after { border-color: var(--marinho); }
.perfil b { display: block; font-size: 16px; position: relative; }
.perfil small { color: #a9c3ea; position: relative; display: block; }
.perfil .numeros { display: flex; justify-content: center; gap: 18px; margin-top: 12px; position: relative; }
.perfil .numeros div { display: grid; }
.perfil .numeros b { font-size: 16px; }
.perfil .numeros span { font-size: 11px; color: #a9c3ea; }
.bloco { background: var(--painel); border: 1px solid var(--linha); border-radius: 16px; padding: 14px; display: grid; gap: 10px; }
.bloco h4 { margin: 0; font-size: 12.5px; font-weight: 800; display: flex; align-items: center; gap: 8px; }
.bloco h4 i {
  font-style: normal; width: 26px; height: 26px; border-radius: 8px; display: grid; place-items: center; font-size: 14px;
  background: rgba(6, 105, 249, .1);
}
.bloco h5 { margin: 4px 0 0; font-size: 12px; color: var(--suave); }
.bloco .linha { display: flex; gap: 6px; align-items: center; flex-wrap: wrap; }
.bloco select, .bloco input, .bloco textarea { width: 100%; }
.campo { display: grid; grid-template-columns: 92px minmax(0, 1fr); gap: 6px; font-size: 13px; }
.campo span:first-child { color: var(--suave); }
.campo span:last-child { font-weight: 600; overflow-wrap: anywhere; }
.etq {
  display: inline-flex; align-items: center; gap: 2px; background: rgba(25, 195, 240, .14); color: #0891b2; border-radius: 999px;
  padding: 3px 4px 3px 10px; font-size: 12px; font-weight: 700;
}
.etq button { border: 0; background: none; cursor: pointer; color: inherit; padding: 0 5px; font-size: 14px; line-height: 1; }
.fatura { border: 1px solid var(--linha); border-radius: 12px; padding: 10px 12px; display: grid; gap: 8px; font-size: 13px; background: var(--painel-2); }
.fatura.vencida { border-color: rgba(239, 68, 68, .45); background: rgba(239, 68, 68, .05); }
.fatura .topo-f { display: flex; justify-content: space-between; font-weight: 700; }
.fatura.vencida .topo-f span:first-child { color: #dc2626; }
.situacao { display: flex; gap: 6px; flex-wrap: wrap; }
.resumo { white-space: pre-wrap; font-size: 13px; background: linear-gradient(135deg, rgba(124, 58, 237, .07), rgba(25, 195, 240, .07)); border-radius: 12px; padding: 10px 12px; }
.nota { font-size: 12.5px; border-left: 3px solid var(--linha); padding: 3px 0 3px 10px; }
.nota small { color: var(--suave); display: block; font-size: 11px; font-weight: 600; }
.nota.n-protocolo { border-color: var(--azul); }
.nota.n-transferencia, .nota.n-pausa { border-color: var(--alerta); }
.nota.n-nota, .nota.n-nota_do_dono { border-color: var(--violeta); }
.nota.n-cadastro { border-color: var(--ok); }
.muted { color: var(--suave); font-size: 12.5px; }
.aviso { font-size: 12px; font-weight: 600; color: #b45309; background: rgba(245, 158, 11, .12); border-radius: 10px; padding: 6px 10px; }

/* ---------- dialogo e toast */
dialog { border: 0; border-radius: 20px; padding: 0; width: min(460px, calc(100% - 32px)); background: var(--painel); color: var(--texto); box-shadow: var(--sombra); }
dialog[open] { animation: surgir .18s ease-out; }
dialog::backdrop { background: rgba(2, 8, 20, .6); backdrop-filter: blur(3px); }
dialog form { padding: 22px; display: grid; gap: 12px; }
dialog h3 { margin: 0; }
dialog p { margin: 0; color: var(--suave); }
dialog .acoes { display: flex; justify-content: flex-end; gap: 8px; flex-wrap: wrap; }
.tabela { display: grid; gap: 6px; max-height: 40vh; overflow-y: auto; }
.tabela .linha-u { display: flex; justify-content: space-between; align-items: center; gap: 8px; border: 1px solid var(--linha); border-radius: 12px; padding: 8px 10px; }
.toast {
  position: fixed; left: 50%; bottom: 26px; transform: translateX(-50%); background: var(--marinho); color: #fff; font-weight: 600;
  padding: 11px 18px; border-radius: 14px; box-shadow: var(--sombra); z-index: 60; max-width: calc(100% - 32px);
  border-left: 4px solid var(--ciano); animation: surgir .2s ease-out;
}
.toast.erro { background: #7f1d1d; border-left-color: #fca5a5; }

.so-celular { display: none; }

/* ---------- alternar lista / quadro */
.vistas { display: inline-flex; background: rgba(255, 255, 255, .1); border: 1px solid rgba(255, 255, 255, .14); border-radius: 11px; padding: 3px; gap: 2px; }
.topo-linha .vistas { margin-left: auto; }
.topo-linha .menu { margin-left: 6px; }
.vistas button { border: 0; background: none; color: #9fb5d9; width: 32px; height: 28px; border-radius: 8px; cursor: pointer; display: grid; place-items: center; }
.vistas button svg { width: 17px; height: 17px; }
.vistas button.ativo { background: var(--marca); color: #fff; box-shadow: 0 2px 8px rgba(6, 105, 249, .4); }

.col-chip { background: color-mix(in srgb, var(--cor) 14%, transparent); color: var(--cor); }
.icone.mini { width: 28px; height: 28px; border-radius: 8px; font-size: 15px; }

/* ---------- quadro */
.col-quadro { display: none; }
.veu { display: none; }
.app.quadro { grid-template-columns: minmax(0, 1fr); }
.app.quadro .col-lista { display: none; }
.app.quadro .col-quadro { display: flex; flex-direction: column; min-height: 0; min-width: 0; background: var(--fundo); }
.app.quadro .col-chat { display: none; }
.app.quadro.chat-aberto .col-chat {
  display: flex; position: fixed; top: 0; right: 0; bottom: 0; width: min(700px, 100%); z-index: 25;
  box-shadow: -20px 0 50px rgba(2, 8, 20, .35); animation: entrar .2s ease-out;
}
.app.quadro.chat-aberto .veu { display: block; position: fixed; inset: 0; z-index: 24; background: rgba(2, 8, 20, .5); }
.app.quadro .so-celular { display: inline-grid; }
.app.quadro .col-info { position: fixed; right: 0; top: 0; bottom: 0; z-index: 30; box-shadow: var(--sombra); width: min(370px, 100%); }
@keyframes entrar { from { transform: translateX(40px); opacity: 0; } to { transform: none; opacity: 1; } }

.quadro-topo {
  display: flex; align-items: center; gap: 12px; padding: 12px 18px; background: var(--marca-escura); color: #fff; flex: none;
  position: relative; overflow: hidden;
}
.quadro-topo::after {
  content: ''; position: absolute; right: 10%; top: -120px; width: 320px; height: 260px; border-radius: 50%;
  background: radial-gradient(circle, rgba(25, 195, 240, .3), transparent 65%); pointer-events: none;
}
.quadro-topo > * { position: relative; z-index: 1; }
.quadro-topo .busca { margin: 0 0 0 auto; width: min(340px, 40vw); }
.quadro-topo .btn.primario { box-shadow: 0 4px 16px rgba(25, 195, 240, .35); }

.colunas {
  flex: 1; min-height: 0; display: flex; gap: 14px; overflow-x: auto; padding: 16px 18px 18px; align-items: stretch;
  scroll-snap-type: x proximity;
}
.coluna {
  --cor: #0669f9;
  flex: 0 0 300px; display: flex; flex-direction: column; min-height: 0; scroll-snap-align: start;
  background: color-mix(in srgb, var(--cor) 5%, var(--painel-2)); border: 1px solid var(--linha);
  border-radius: 18px; transition: background .15s, box-shadow .15s; position: relative; overflow: hidden;
}
.coluna::before { content: ''; position: absolute; left: 0; right: 0; top: 0; height: 4px; background: var(--cor); }
.coluna.alvo { background: color-mix(in srgb, var(--cor) 16%, var(--painel-2)); box-shadow: inset 0 0 0 2px var(--cor); }
body.arrastando .coluna:not(.alvo) .cartoes { opacity: .85; }
.coluna-topo { display: flex; align-items: center; gap: 8px; padding: 14px 12px 10px 14px; flex: none; }
.coluna-topo b { font-size: 13.5px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.coluna-ponto { width: 10px; height: 10px; border-radius: 50%; background: var(--cor); flex: none; box-shadow: 0 0 0 3px color-mix(in srgb, var(--cor) 22%, transparent); }
.coluna-n {
  font-size: 11.5px; font-weight: 800; color: var(--cor); background: color-mix(in srgb, var(--cor) 14%, transparent);
  padding: 1px 8px; border-radius: 999px;
}
.coluna-auto {
  margin-left: auto; font-size: 10px; font-weight: 800; letter-spacing: 1px; text-transform: uppercase; color: var(--suave);
  border: 1px solid var(--linha); padding: 1px 7px; border-radius: 999px; cursor: help;
}
.coluna-topo .icone { margin-left: auto; }
.cartoes { flex: 1; min-height: 0; overflow-y: auto; padding: 2px 10px 12px; display: flex; flex-direction: column; gap: 8px; }
.coluna-vazia { color: var(--suave); font-size: 12.5px; text-align: center; padding: 26px 8px; border: 2px dashed var(--linha); border-radius: 14px; }
.cartoes .mais { align-self: center; }

.cartao {
  background: var(--painel); border: 1px solid var(--linha); border-radius: 14px; padding: 10px 11px; cursor: grab;
  box-shadow: var(--sombra-leve); transition: transform .12s, box-shadow .12s, border-color .12s; flex: none;
}
.cartao:hover { transform: translateY(-2px); box-shadow: 0 8px 20px rgba(4, 18, 43, .12); border-color: color-mix(in srgb, var(--cor) 45%, var(--linha)); }
.cartao:active { cursor: grabbing; }
.cartao.arrastando { opacity: .4; transform: rotate(2deg); }
.cartao.aberto { border-color: var(--cor); box-shadow: 0 0 0 2px color-mix(in srgb, var(--cor) 35%, transparent); }
.cartao-topo { display: flex; align-items: center; gap: 9px; }
.cartao .avatar { width: 36px; height: 36px; font-size: 12.5px; }
.cartao .avatar[data-bot]::after { width: 11px; height: 11px; border-width: 2px; }
.cartao-quem { flex: 1; min-width: 0; }
.cartao-quem b { display: block; font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cartao.nao-lida .cartao-quem b { font-weight: 800; }
.cartao-quem small { color: var(--suave); font-size: 11px; font-weight: 600; }
.cartao .badge { min-width: 19px; height: 19px; font-size: 10.5px; }
.cartao .mover { opacity: 0; color: var(--suave); }
.cartao:hover .mover, .cartao:focus-within .mover { opacity: 1; }
.cartao-previa {
  margin: 7px 0 0; font-size: 12.5px; color: var(--suave); display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}
.cartao.nao-lida .cartao-previa { color: var(--texto); }
.cartao-previa.esperando { color: #c26a00; font-weight: 600; }
.cartao .tags { display: flex; gap: 4px; margin-top: 7px; flex-wrap: wrap; }
.coluna-nova {
  flex: 0 0 210px; border: 2px dashed var(--linha); border-radius: 18px; background: transparent; color: var(--suave);
  display: grid; place-content: center; justify-items: center; gap: 4px; cursor: pointer; font-weight: 700; transition: .15s;
}
.coluna-nova b { font-size: 30px; line-height: 1; }
.coluna-nova:hover { border-color: var(--azul); color: var(--azul); background: rgba(6, 105, 249, .04); }

/* ---------- composer: respostas rapidas e IA */
.compor { position: relative; }
.compor-caixa { padding-left: 6px; }
.compor-btn {
  width: 38px; height: 38px; border: 0; border-radius: 12px; background: transparent; cursor: pointer; font-size: 17px; flex: none;
  transition: .15s; align-self: flex-end; margin-bottom: 2px;
}
.compor-btn:hover { background: rgba(6, 105, 249, .1); transform: scale(1.06); }
.compor-btn.ia { background: linear-gradient(135deg, rgba(124, 58, 237, .14), rgba(25, 195, 240, .14)); }
.compor-btn.pensando { animation: girar 1.2s linear infinite; }
@keyframes girar { to { transform: rotate(360deg); } }
.pop-compor {
  position: absolute; left: 14px; right: 14px; bottom: calc(100% - 4px); z-index: 5; max-height: 340px; overflow-y: auto;
  background: var(--painel); border: 1px solid var(--linha); border-radius: 16px; box-shadow: var(--sombra); padding: 8px;
  display: grid; gap: 4px; animation: surgir .15s ease-out;
}
.pop-titulo { display: flex; justify-content: space-between; align-items: center; font-weight: 800; font-size: 12.5px; padding: 4px 6px 6px; color: var(--suave); }
.pop-item {
  display: grid; gap: 1px; text-align: left; border: 0; background: none; padding: 8px 10px; border-radius: 10px; cursor: pointer;
}
.pop-item b { font-size: 13px; color: var(--azul); }
.pop-item span { font-size: 12.5px; color: var(--suave); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.pop-item:hover:not(:disabled), .pop-item.sel { background: rgba(6, 105, 249, .08); }
.pop-item:disabled { opacity: .55; cursor: default; }
.pop-pedido { display: grid; gap: 6px; padding: 8px 10px; border-top: 1px solid var(--linha); margin-top: 2px; }
.pop-pedido b { font-size: 13px; color: var(--violeta); }
.pop-pedido .linha { justify-content: flex-end; }
.pop-vazio { padding: 8px 10px; }
.desfazer { border: 0; background: none; color: var(--azul); font-weight: 700; cursor: pointer; font-size: 11px; margin-left: 6px; padding: 0; }
.linha-u.resposta span:first-child { display: grid; min-width: 0; }
.linha-u.resposta small { color: var(--suave); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* ---------- assistente */
.btn-assist {
  border: 1px solid rgba(25, 195, 240, .4); background: linear-gradient(135deg, rgba(124, 58, 237, .35), rgba(25, 195, 240, .3));
  color: #fff; border-radius: 11px; padding: 6px 12px; cursor: pointer; font-weight: 700; font-size: 13px; white-space: nowrap;
  box-shadow: 0 4px 14px rgba(124, 58, 237, .25); transition: .15s;
}
.btn-assist:hover { filter: brightness(1.15); }
.btn-assist.so-icone { padding: 0; width: 34px; height: 34px; font-size: 16px; margin-left: auto; }
.topo-linha .btn-assist.so-icone + .vistas { margin-left: 6px; }
.col-assistente {
  position: fixed; right: 0; top: 0; bottom: 0; width: min(460px, 100%); z-index: 40; display: flex; flex-direction: column;
  background: var(--painel); box-shadow: -20px 0 50px rgba(2, 8, 20, .35); animation: entrar .2s ease-out;
}
.assist-topo {
  display: flex; align-items: center; gap: 10px; padding: 12px 12px 12px 16px; color: #fff; flex: none;
  background: linear-gradient(120deg, #1e1048 0%, #04122b 45%, #0a3a8c 100%);
}
.assist-topo div { flex: 1; min-width: 0; }
.assist-topo b { display: block; }
.assist-topo small { color: #b9c8ee; font-size: 11.5px; }
.assist-topo .icone { color: #cfe0ff; }
.assist-logo {
  width: 38px; height: 38px; border-radius: 12px; display: grid; place-items: center; font-size: 19px; flex: none;
  background: linear-gradient(135deg, #7c3aed, #19c3f0); box-shadow: 0 4px 14px rgba(124, 58, 237, .45);
}
.assist-msgs { flex: 1; min-height: 0; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 10px; background: var(--painel-2); }
.assist-vazio { margin: auto 0; text-align: center; display: grid; gap: 8px; justify-items: center; }
.assist-vazio p { margin: 0; color: var(--suave); font-size: 13px; max-width: 340px; }
.assist-ola { font-size: 34px; }
.sugestoes { display: grid; gap: 6px; width: 100%; margin-top: 6px; }
.sugestoes button {
  text-align: left; border: 1px solid var(--linha); background: var(--painel); border-radius: 12px; padding: 9px 12px; cursor: pointer;
  font-size: 12.5px; font-weight: 600; transition: .15s;
}
.sugestoes button:hover { border-color: var(--violeta); color: var(--violeta); }
.a-msg { max-width: 92%; padding: 9px 12px; border-radius: 14px; font-size: 13.5px; animation: surgir .18s ease-out; white-space: pre-wrap; overflow-wrap: anywhere; }
.a-msg.eu { align-self: flex-end; background: var(--marca); color: #fff; border-bottom-right-radius: 4px; }
.a-msg.ela { align-self: flex-start; background: var(--painel); border: 1px solid var(--linha); border-bottom-left-radius: 4px; white-space: normal; }
.a-msg.erro { border-color: rgba(239, 68, 68, .5); color: #dc2626; }
.a-msg.pensando { display: flex; align-items: center; gap: 8px; color: var(--suave); }
.pontos { display: inline-flex; gap: 3px; }
.pontos i { width: 6px; height: 6px; border-radius: 50%; background: var(--violeta); animation: pulo 1s infinite; }
.pontos i:nth-child(2) { animation-delay: .15s; }
.pontos i:nth-child(3) { animation-delay: .3s; }
@keyframes pulo { 0%, 60%, 100% { transform: none; opacity: .5; } 30% { transform: translateY(-4px); opacity: 1; } }
.rico p { margin: 0 0 6px; }
.rico p:last-child { margin-bottom: 0; }
.rico .li { padding-left: 14px; position: relative; margin-bottom: 3px; }
.rico .li::before { content: ''; position: absolute; left: 3px; top: .62em; width: 5px; height: 5px; border-radius: 50%; background: var(--violeta); }
.assist-form { display: flex; gap: 8px; padding: 10px 12px 12px; border-top: 1px solid var(--linha); flex: none; align-items: flex-end; }
.assist-form textarea { flex: 1; resize: none; min-height: 44px; max-height: 140px; }
.assist-form .enviar { background: linear-gradient(135deg, #7c3aed, #19c3f0); }

.disparo {
  align-self: stretch; background: var(--painel); border: 1px solid rgba(124, 58, 237, .35); border-radius: 16px; padding: 12px;
  display: grid; gap: 8px; box-shadow: 0 6px 20px rgba(124, 58, 237, .12); animation: surgir .2s ease-out;
}
.disparo.s-concluido { border-color: rgba(16, 185, 129, .45); }
.disparo.s-cancelado { opacity: .65; }
.disparo-topo { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.disparo-msg { white-space: pre-wrap; font-size: 13px; background: var(--painel-2); border-radius: 10px; padding: 8px 10px; }
.disparo-lista { display: grid; gap: 2px; max-height: 220px; overflow-y: auto; border: 1px solid var(--linha); border-radius: 12px; padding: 6px 8px; }
.disparo-lista .check { padding: 4px 2px; font-size: 13px; }
.disparo-lista .check small { display: inline; margin-left: 6px; }
.disparo .acoes { display: flex; justify-content: flex-end; gap: 8px; }
.barra { height: 8px; border-radius: 999px; background: var(--linha); overflow: hidden; }
.barra i { display: block; height: 100%; background: var(--marca); transition: width .4s; }

/* ---------- dialogos do quadro */
.opcoes { display: grid; gap: 6px; max-height: 50vh; overflow-y: auto; }
.opcao {
  display: flex; align-items: center; gap: 10px; text-align: left; border: 1px solid var(--linha); background: var(--painel);
  border-radius: 12px; padding: 10px 12px; cursor: pointer; font-weight: 700;
}
.opcao:hover:not(:disabled) { border-color: var(--cor); background: color-mix(in srgb, var(--cor) 8%, var(--painel)); }
.opcao:disabled { opacity: .6; cursor: default; }
.opcao small { color: var(--suave); font-weight: 600; }
.rotulo { font-weight: 600; font-size: 13px; margin-bottom: 6px; }
.paleta { display: flex; flex-wrap: wrap; gap: 8px; }
.cor { width: 30px; height: 30px; border-radius: 50%; border: 0; background: var(--cor); cursor: pointer; transition: transform .1s; }
.cor:hover { transform: scale(1.12); }
.cor.sel { box-shadow: 0 0 0 3px var(--painel), 0 0 0 5px var(--cor); }
.check { display: flex; align-items: flex-start; gap: 10px; font-weight: 600; }
.check input { width: 18px; height: 18px; margin-top: 2px; flex: none; accent-color: var(--azul); }
.check small { display: block; color: var(--suave); font-weight: 500; margin-top: 2px; }

/* ---------- telas menores */
@media (max-width: 1240px) {
  .col-info { position: fixed; right: 0; top: 0; bottom: 0; z-index: 30; box-shadow: var(--sombra); width: min(370px, 100%); }
}
@media (max-width: 760px) {
  .app { grid-template-columns: minmax(0, 1fr); }
  .col-chat { display: none; }
  .app.chat-aberto .col-lista { display: none; }
  .app.chat-aberto .col-chat { display: flex; }
  .so-celular { display: inline-grid; }
  .chat-topo { gap: 6px; padding: 7px 8px; }
  .chat-topo .pilula { display: none; }
  .chat-topo .btn { padding: 6px 9px; font-size: 12px; }
  .mensagens { padding: 12px 10px 8px; }
  .msg { max-width: 86%; }
  .compor { padding: 8px; }
  .compor .dica { display: none; }
  .col-info { width: 100%; }
  .quadro-topo { flex-wrap: wrap; padding: 10px 12px; gap: 8px; }
  .quadro-topo .busca { order: 5; width: 100%; margin: 0; }
  .quadro-topo .btn.primario { margin-left: auto; padding: 6px 10px; }
  .colunas { padding: 12px; gap: 10px; scroll-snap-type: x mandatory; }
  .coluna { flex-basis: 86vw; }
  .quadro-topo .btn-assist span { display: none; }
  .cartao .mover { opacity: 1; }
  .app.quadro.chat-aberto .col-chat { width: 100%; }
}